We Only replace items if they are defective or damaged provided with the opening video of the parcel from beginning till end. 

If you need to exchange it for the same item, send us an email at CUSTOMERSUPPORT@VIAANADESIGNERSTUDIO.COM

RETURN POLICY

You can return your product and ask for refund only if the item is defective or damaged provided with the opening video of the parcel from beginning till end.

It will take 7-10 working days to refund the amount after receiving the product.