Exchange & Return Policy

Exchange Policy

We want you to be happy with your purchase. If you receive a product that is defective or damaged, you can request an exchange for the same item.

To process the exchange smoothly, please share a complete opening video of the parcel — from the moment you open the package until the item is fully shown. This helps us verify the issue and assist you quickly.

To request an exchange, email us at:
CUSTOMERSUPPORT@VIAANADESIGNERSTUDIO.COM

Return & Refund Policy

A return and refund is accepted only if the item you received is defective or damaged, again supported with a complete opening video from start to end.

Once we receive the returned product and verify the issue, your refund will be processed within 7–10 working days.